One agent layer for your entire revenue motion.
Netcloud OS connects acquisition, every sales channel, and conversational commerce — so a lead, a marketplace order, and a WhatsApp chat all belong to the same customer.
Netcloud OS is an AI commerce operating system that unifies customer acquisition, multi-channel selling, and conversational commerce into one agent layer — built on a shared customer data model, self-hosted open-source models, and frontier LLMs (OpenAI, Claude, Gemini) for complex tasks.
Three motions, one record. The shared spine is the product.
Every commerce brand deserves one operating system for its whole revenue motion — not a drawer full of tools that don't talk to each other.
Built on & integrates with
Certified partners
Live in three steps.
No rip-and-replace. Connect what you already sell on, switch on the agents, and run everything from one screen.
Connect
Plug in your sales channels, WhatsApp and phone numbers, and CRM — Amazon, Flipkart, Shopify, WooCommerce, email and voice.
Deploy agents
Switch on acquisition, marketplace, and conversation agents — all working the same shared customer record.
Run from one console
Agents hand off to each other automatically. You watch one customer timeline and one revenue number.
Your revenue runs on tools that don't talk to each other.
Acquisition, marketplaces, and chat each live in a separate app — so the same customer becomes three disconnected records, and every handoff between them loses context.
Three records, one customer
A lead in your outreach tool, a buyer on Amazon, a chat contact on WhatsApp — nothing knows they're the same person.
Handoffs leak
Acquisition never reaches the conversation; the conversation never reaches fulfillment. Context is rebuilt by hand and customers repeat themselves.
You're the integrator
Three-plus subscriptions, three-plus bills, platform fees and Meta markup — stitched together with brittle automations you have to maintain.
Shallow automation
Each tool ships basic bots and fixed rules, trapped in its own silo. Nothing reasons across the full journey.
Built around the customer, not the tool.
Netcloud OS makes the customer the unit of the system. Every agent — acquisition, channels, and chat — reads and writes one shared record, so the whole journey stays a single continuous thread instead of a relay between apps.
One record, end to end
Lead → buyer → repeat customer stays a single identity across all three motions, on one event timeline.
Advanced agents, not bots
Autonomous, multi-step agents that act on what happened elsewhere — book the call, take the order, fulfill across channels, follow up.
Yours to run, cheaply
Self-hosted open-source models handle routine work at low cost; OpenAI, Claude and Gemini are deployed for complex tasks — one platform, one bill, free WhatsApp API for life.
Three products, run as one.
Each is strong on its own. Together, on a shared customer record, they cover a brand's whole revenue motion without handoffs that drop context.
Lead Orbit
Autonomous voice and email outreach that finds, qualifies, and books prospects — every touch attached to a customer record from the first hello.
MarketPilot AI
One agent API across Amazon, Flipkart, Shopify and WooCommerce for listings, orders, inventory and pricing — your channels unified behind a single interface.
Netcloud Connect
Conversational commerce over WhatsApp and chat that sells, supports, and re-engages — picking up the same customer the moment they reply.
The object that flows through all three.
An operating system needs one source of truth. In Netcloud OS that's the Customer — every agent resolves to a customer_id before it acts, so acquisition, orders, and conversations share one continuous timeline.
| Entity | Purpose | System of record |
|---|---|---|
| Customer | Canonical person/account. Emails, phones, per-channel handles, lifecycle stage, lifetime value, consent. | OS core |
| IdentityEdge | Links a channel-specific id (amazon_buyer, shopify_customer, whatsapp_number) to one Customer. | OS core |
| Product / SKU | Catalog item, variants, cost, price, media, per-channel listing status. | MarketPilot |
| Channel | A connected store or marketplace and its credentials/state. | MarketPilot |
| Order | Line items, channel, status, fulfillment, totals — always tied to a Customer. | MarketPilot |
| Conversation | WhatsApp / voice / email thread, intent, linked order, handling agent. | Connect |
| Campaign | Outreach target segment, touches, and outcomes. | Lead Orbit |
| Event | Append-only activity stream every agent reads and writes. The shared timeline. | OS core |
| AgentRun | Each agent action, its tool calls, tokens and cost — for observability + metering. | OS core |
Identity resolution rule. On any inbound signal, normalize email (lowercase) and phone (E.164). A deterministic match on either → attach to the existing Customer. No match → create a provisional Customer and queue for merge. No agent acts without a customer_id. Get this one rule right and you have an OS; skip it and you have three databases behind a dashboard.
One loop that proves the whole thing.
Don't build the platform first. Ship a single journey that touches all three products on one customer record — the demo no point tool can reproduce.
Reach and capture
The voice or email agent contacts a prospect, gets interest, and captures a phone or email. It resolves or creates a Customer (lifecycle: lead) and writes an Event.
Open the conversation
Connect opens a WhatsApp thread with the same customer_id, shares products, and takes the order conversationally.
Fulfill across channels
MarketPilot creates the Order on the right channel, syncs inventory everywhere else, and returns fulfillment status as a new Event.
Confirm and retain
Connect confirms in chat and schedules a post-purchase re-engagement touch. The Customer moves to lifecycle: buyer.
One timeline, one number
The command center shows a single customer timeline spanning all three products, under one revenue metric.
Self-hosted — plus frontier models where it counts.
The agent runtime is built on self-hosted open-source models on your own infrastructure for routine work, with OpenAI, Claude and Gemini deployed for complex reasoning — which is where the cost savings, privacy, and flexibility come from.
Your data stays yours
Llama, Mistral and Qwen handle routine work on self-hosted n8n and LangGraph, so that traffic never leaves your infrastructure. Complex tasks route to OpenAI, Claude or Gemini through the same governed layer — full control, with frontier quality where it earns it.
Lower token cost
Self-hosting removes per-token fees for routine work; the runtime routes simple tasks to smaller models and caches repeated context. Frontier APIs are used only where they earn it.
Built to bend
Swap models, add channels, and rewrite agent logic without vendor lock-in. The open runtime means the system flexes to your process instead of the reverse.
Free 1-year support
Onboarding, model and agent tuning, channel connections, and fixes are included free for the first 12 months.
One platform vs a stack of point tools.
India's best commerce tools are excellent — each in one lane. To match Netcloud OS you'd run a WhatsApp tool, a marketplace OMS, and an outreach tool separately, and still stitch the customer data together yourself.
| Netcloud OS | WhatsApp / chat toolsAiSensy · Wati · Interakt · Gallabox | Marketplace / OMSUnicommerce · EasyEcom · Vinculum | Outreach / voiceExotel · Ozonetel + email | |
|---|---|---|---|---|
| Customer acquisition (voice + email outreach) | ✓ | — | — | ✓ |
| Multichannel execution (via MarketPilot AI) | ✓ | Shopify only | ✓ | — |
| Unified conversations (via Netcloud Connect) | ✓ | ✓ | — | — |
| One unified customer record across all three | ✓ | — | — | — |
| Advanced AI agents — autonomous & multi-step | ✓ | basic bots | rules only | basic |
| Multi-model AI stack (self-hosted + frontier, deployed for you) | ✓ | — | — | — |
| Free WhatsApp Business API for life (no platform fee) | ✓ | platform fee | — | — |
| One bill, usage at cost (no per-message markup) | ✓ | + Meta fees | per seat | per minute |
Point tools are strong in their lane — the difference is unification on one customer record.
One platform. One bill.
Start with one motion or run the full OS. Every plan includes the shared customer record and free support for the first 12 months. Usage — Meta conversations, telephony, model hosting — is billed at cost, with no markup.
One motion — Acquire, Execute, or Converse.
- Any one product module
- Unified customer record
- Up to 2 sales channels
- Free WhatsApp Business API — for life
- Self-hosted + frontier LLMs (OpenAI, Claude, Gemini)
- Free support — 12 months
Two motions, integrated on one record.
- Any two product modules
- Cross-app agent handoff
- Up to 6 sales channels
- Free WhatsApp Business API — for life
- Self-hosted + frontier LLMs (OpenAI, Claude, Gemini)
- Command center dashboard
- Usage at cost — no markup
- Free support — 12 months
All three motions + command center.
- All three motions, unified
- All channels, unlimited agents
- Free WhatsApp Business API — for life
- Full self-hosted + frontier LLM stack (OpenAI, Claude, Gemini)
- Priority tuning & roadmap input
- Free support — 12 months
On-prem, compliance, and volume.
- Fully on-prem deployment
- DPDP / data-residency controls
- Custom agents & integrations
- SLA & dedicated success manager
Straight answers.
What is Netcloud OS?+
Netcloud OS is an AI commerce operating system that unifies customer acquisition, multi-channel selling, and conversational commerce into one agent layer. It runs on a single shared customer data model and a hybrid AI stack — self-hosted open-source models for routine work, plus OpenAI, Claude and Gemini for complex tasks — so a lead, a marketplace buyer, and a chat customer are treated as the same person across every motion.
How is Netcloud OS different from three separate tools?+
Lead Orbit, MarketPilot AI, and Netcloud Connect write to one customer record and one event timeline. A prospect acquired by outreach becomes a buyer whose order flows through the channel layer and a customer the conversational agent keeps selling to — without losing context. That shared spine is what makes it an operating system rather than a bundle.
Which sales channels does Netcloud OS connect?+
MarketPilot AI unifies Amazon, Flipkart, Shopify, WooCommerce and other stores and marketplaces through one agent API for listings, orders, inventory and pricing. Conversational commerce runs over WhatsApp and chat, and acquisition runs over voice and email.
Does Netcloud OS use self-hosted open-source LLMs?+
Yes, for routine work — Llama, Mistral and Qwen run on a self-hosted n8n and LangGraph runtime, so that traffic never leaves your infrastructure. For complex reasoning, Netcloud OS also deploys frontier models — OpenAI, Claude and Gemini — through the same orchestration layer, and you can swap or route models without vendor lock-in.
How does Netcloud OS lower token cost?+
Self-hosting removes per-token API fees for routine work, and the runtime routes simple tasks to smaller open-source models while caching repeated context. Frontier APIs are used only where they add value, which cuts overall token cost.
What support is included with Netcloud OS?+
Netcloud OS includes free support for the first 12 months — onboarding, model and agent tuning, channel connections, and fixes are covered during the first year.
What is the difference between Netcloud OS and Netcloud Connect?+
Netcloud Connect is Netcloud OS's WhatsApp and conversational-commerce agent — one of the three motions. Netcloud OS is the umbrella system that runs Connect alongside Lead Orbit (acquisition) and MarketPilot AI (marketplaces) on one shared customer record. Choose Connect alone for WhatsApp-only commerce; choose Netcloud OS to unify acquisition, marketplaces, and WhatsApp under one record.
Can Netcloud OS run on Amazon Bedrock?+
Yes. Netcloud OS can route its frontier-model work through Amazon Bedrock, using models such as Claude Sonnet 5.5, Llama 4 and Mistral Large inside your own AWS account, with Amazon Bedrock AgentCore providing the managed agent runtime, memory and identity. Routine work stays on self-hosted open-source models, and Azure OpenAI or Google Vertex AI can be used instead of Bedrock where your data already lives.
Which AI models and agent frameworks does Netcloud OS use?+
Netcloud OS is model-agnostic. Routine tasks run on self-hosted Llama 4, Mistral and Qwen; complex reasoning routes to GPT-5, Claude Sonnet 5.5 or Gemini 3 Pro. Agents are orchestrated with n8n and LangGraph, and connect to your CRM, marketplaces and WhatsApp through the Model Context Protocol (MCP), so models can be swapped as better ones arrive without rebuilding your workflows.
Put your whole revenue motion on one record.
Book a call and we'll map your acquisition, channels, and conversations onto a single Netcloud OS data model — and scope the first workflow.