Frequently Asked Questions
Everything you need to know about Netcloud Consulting’s eCommerce and marketplace services.
What is marketplace account management?
Marketplace account management is the ongoing management of your seller account on platforms like Amazon India, Flipkart, Meesho, and others. This includes daily monitoring of account health metrics (ODR, Late Shipment Rate), listing optimization, PPC campaign management, buyer message responses, review monitoring, inventory oversight, and performance reporting — everything required to run a professional, growing marketplace business.
How is a dedicated account manager different from a shared service?
With a dedicated manager, one person works exclusively on your account during their assigned hours. They know your product catalogue, brand voice, pricing strategy, and seasonal patterns. A shared service rotates tasks among a team — leading to inconsistent quality, communication gaps, and no single point of accountability. Netcloud’s dedicated model means you get consistent, personalised expert management.
Which marketplaces do you manage?
We manage Amazon India, Flipkart, Meesho, Myntra, Ajio, BigBasket, Blinkit, Zepto, Swiggy Instamart, Jiomart, Urban Ladder, Pepperfry, eBay, Etsy, and Walmart. Multi-marketplace packages are available for sellers active on multiple platforms.
What is the minimum GMV or seller size to benefit from your management services?
For Dedicated Account Management (₹11,500/month), we recommend sellers doing ₹2L+ monthly GMV. For the Full Service Package (₹1,62,000/month), we recommend ₹20L+ monthly GMV. For smaller sellers just starting out, our Marketplace Setup & Onboarding service is the right first step. We give honest recommendations — we won’t oversell services that won’t deliver a clear ROI for your business size.
Is PPC/advertising management included in account management?
Yes. PPC campaign oversight and bid management are included in the Dedicated Account Management service. This covers Sponsored Products, Sponsored Brands, and Sponsored Display on Amazon, and equivalent ad products on Flipkart. Full campaign rebuilds or large-scale ad account restructures for very large ad spends may be quoted separately.
Can you help if my Amazon account has been suspended?
Yes. We handle account suspension appeals through our Policy & Dispute Management Service. We write professional Plans of Action (POA), prepare supporting documentation, and manage the appeal process. For urgent suspensions, contact us via WhatsApp for emergency response. Every day of a suspended account is lost revenue — we treat these cases with urgency.
What is your approach to Amazon PPC and Flipkart ads?
We build structured campaign architectures with separate auto and manual campaigns, proper keyword match type strategy, and ongoing bid optimisation based on performance data. We add negative keywords systematically to eliminate wasted spend, monitor ACoS daily, and scale campaigns around marketplace events. We set target ACoS based on your actual margins — not generic industry benchmarks.
How do you handle inventory management?
We monitor inventory levels daily, analyse sales velocity to forecast replenishment needs 3–4 weeks in advance, manage FBA shipment creation and tracking, resolve stranded inventory, and alert you before stockouts occur. Our Inventory & Order Management Service covers this comprehensively.
What does a monthly performance report include?
Monthly reports cover: GMV and order volume trends, account health metrics, listing performance (impressions, clicks, conversion rate), PPC performance (ACoS, ROAS, spend vs. revenue), keyword ranking positions, review sentiment summary, competitor pricing movements, actions taken during the month, and the plan for the next month. Reports are delivered as PDF and Google Sheets.
What is the minimum commitment period?
All monthly management services have a 3-month minimum commitment. Marketplace management requires time to audit your account, implement improvements, and show measurable results. Most clients see significant improvement within 60–90 days. After 3 months, services continue month-to-month with 30-day cancellation notice.
Which eCommerce platform should I choose — Shopify, WooCommerce, or PrestaShop?
Shopify is the easiest to manage and best for D2C brands wanting a hosted, low-maintenance solution with a large app ecosystem. WooCommerce gives maximum flexibility, no monthly platform fees, and no transaction fees — best for content-rich stores or businesses needing complex customisation. PrestaShop handles very large catalogues, multi-language stores, and complex B2B pricing natively — best for distributors and wholesale businesses. We give honest platform recommendations based on your specific needs during discovery.
Do you integrate Indian payment gateways?
Yes. All our store builds include Razorpay integration as standard — supporting UPI, net banking, credit/debit cards, wallets (Paytm, PhonePe), and EMI options. PayU integration is also available. GST-compliant tax settings are configured for all Indian GST slabs (5%, 12%, 18%, 28%) as part of every store build.
How long does store development take?
Shopify and PrestaShop stores typically take 6–8 weeks. WooCommerce stores typically take 8–10 weeks due to greater customisation complexity. Large catalogues (500+ products) or complex custom integrations may add 2–4 weeks. We provide a detailed project timeline during discovery.
What hosting do you recommend for WooCommerce and PrestaShop?
We recommend managed cloud hosting for production stores: Cloudways (DigitalOcean or AWS), WP Engine, or Kinsta for WooCommerce; Cloudways or SiteGround Cloud for PrestaShop. Budget-conscious options include SiteGround or Bluehost India for lower-traffic stores. Hosting is separate from the development fee — typically ₹800–₹8,000/month depending on the plan and traffic level.
How many products are included in the catalogue setup?
Standard store builds include setup for up to 50 products. For larger catalogues, we provide custom pricing for data entry. For catalogues over 500 SKUs, bulk CSV import is used, which we configure and execute. Product data entry requires you to provide product names, descriptions, images, and pricing — we handle the formatting and upload.
Is SEO included in the store build?
Yes. SEO foundations are included in every store build: SEO-optimised product titles and meta descriptions, XML sitemap, robots.txt, canonical URLs, Schema.org product markup, breadcrumbs, Open Graph tags, and Google Analytics 4 setup. Ongoing blog content creation or link building are separate services.
Do you handle domain and hosting setup?
We advise on and assist with hosting setup, but domain registration and hosting accounts are owned and paid for by you directly. We never hold your domain or hosting credentials — all ownership stays with you. We provide step-by-step guidance on purchasing and configuring your hosting environment.
What is Google Merchant Center and why do I need it?
Google Merchant Center (GMC) is the platform where you upload your product catalogue so it appears in Google Shopping results. Without a correctly configured GMC account, your products cannot appear in Google Shopping ads or free product listings. It works alongside Google Ads to show your products to buyers actively searching for what you sell — making it one of the highest-intent advertising channels for eCommerce.
What is the difference between Standard Shopping and Performance Max?
Standard Shopping campaigns give you full control over bids, product groups, and search query targeting. Performance Max (PMax) campaigns use Google’s AI to optimise across all Google surfaces (Search, Shopping, Display, YouTube, Maps) simultaneously. Most accounts benefit from running both. We recommend the right campaign type based on your catalogue size, budget, and data volume.
What is the minimum ad budget for Google Shopping?
There is no Google minimum, but we recommend a minimum daily budget of ₹500–₹1,000 (₹15,000–₹30,000/month) to gather enough data for optimisation. For our ongoing management service (₹9,500/month), we recommend a monthly ad budget of at least ₹20,000 to justify professional management costs.
Do I need a website to use Google Shopping?
Yes. Google Shopping requires a domain-verified website where your products are listed. If you only sell on Amazon or Flipkart without your own website, Google Shopping is not available. Our store development services create the website foundation needed for Google Shopping.
Are all prices in Indian Rupees and inclusive of GST?
All listed prices are in Indian Rupees (INR) and are exclusive of GST. Netcloud Consulting is a GST-registered business (18% GST applies to all services). A GST-compliant invoice is issued for every payment. For example, the Dedicated Account Management service is ₹11,500/month + 18% GST = ₹13,570/month total.
What payment methods do you accept?
We accept bank transfer (NEFT/RTGS/IMPS), UPI, and online payment via Razorpay (credit/debit card, net banking, wallet). International payments via PayPal or wire transfer are available for clients outside India.
Is there a refund policy?
We do not offer refunds on professional service fees once work has commenced. For one-time services, a partial refund of the proportional fee for uncompleted work may be considered if we are unable to deliver due to circumstances within our control. Monthly management services can be cancelled with 30 days notice after the minimum 3-month period. See our full Refund and Service Policy.
Do you sign NDAs before accessing my account?
Yes. We sign a mutual Non-Disclosure Agreement (NDA) before receiving any account credentials, business data, or sensitive information. Your seller account details, product information, pricing strategy, and sales data are strictly confidential.
Can I start with one service and add more later?
Absolutely. Many clients start with a single service — often Dedicated Account Management or Marketplace Setup — and add additional services as their business grows and they see results. All individual services integrate seamlessly and are designed to work together. View our full pricing page to see all available services.
How do I get started with Netcloud Consulting?
Browse our service catalogue, select the service that matches your needs, and complete the purchase. After purchase, we’ll schedule an onboarding call within 1–2 business days. If you’re unsure which service is right for you, browse our pricing page for a full comparison.
What information do you need to get started?
Depending on the service: seller account sub-user access credentials, a brief about your product range, your business goals, current pain points, and any specific competitors or categories you want to focus on. We send a detailed onboarding questionnaire after purchase. All information is handled under mutual NDA.
How quickly can you start after purchase?
Onboarding calls are scheduled within 1–2 business days of purchase. Active management begins within 3–5 business days after the onboarding call and account access is provided. For urgent suspensions or critical account issues, we offer priority response — contact us via WhatsApp directly for urgent situations.
Do you work with sellers outside India?
Our primary expertise and client base is Indian marketplace sellers (selling in India). We do work with international brands entering Indian marketplaces, and with Indian sellers expanding to international platforms like eBay, Etsy, and Walmart. For non-Indian sellers on non-Indian marketplaces, our scope may be more limited — contact us to discuss your specific situation.
Still Have Questions?
Browse our services or contact us directly — we’re happy to discuss your specific situation before you purchase.
